Dear Guests of Samokov Hotel, It is not permitted to store ski equipment in the hotel rooms. Please use the ski depot “Level – 1”. The hotel does not store ski/snowboard equipment hired from other ski shops from the resort.
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» Terms and conditions

Terms and conditions

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TERMS AND CONDITIONS

► Prices

  1. All prices are in Euro per person.

  2. Child rates apply to children aged 8 to 11.99 years.

► Reservation

  1. Please complete the online reservation form by selecting the first skiing date, assigning ski/snowboard services to each individual in your group, and providing your address and phone number in case we need to contact you.

  2. You will receive an automatic confirmation email to the address provided during booking.

  3. Once we receive payment, you will receive a confirmation email containing detailed information about the ski/snowboard fitting location and time. Please print this confirmation and carefully note the meeting time and place.

  4. No photo is required for lift passes.

► Payment

All clients are required to pay the full amount for ski services. If payment is not received on time, we will send a written reminder. If no payment is made within 5 days, we reserve the right to cancel the reservation.

  1. Payment is made by debit/credit card via V-POS.

  2. Accepted cards: Visa, Mastercard, and bCard (debit, credit, and business cards).

  3. Transactions are secured using MasterCard Identity Check and VISA Secure.

  4. For security reasons, the maximum amount allowed for card payments is 8,000 BGN.

  5. We do not store card data used for payments made through the website.

  6. In the case of a refund, the amount will be reimbursed to the same card used for the original transaction.

► Collecting the Ski Packages

  1. Ski packages can be collected daily between 08:45 and 09:30 a.m. from the Tourist Office at Hotel Samokov, where our representative will assist you.
    Important: Packages cannot be collected after 09:30, as ski classes will have already started and late arrivals are not accepted.

  2. Group ski and snowboard lessons start on Sunday and Monday.
    If you book lessons on a different day, you will be placed in a group based on your skill level.
    Skill level descriptions are available on our website under Useful Information > Ski School.

► Cancellation Policy

All cancellations must be made in writing to Samokov Ski School Ltd.
The following cancellation charges apply (percentage of total cost):

  • More than 30 days prior – 5%

  • 15 to 29 days prior – 50%

  • 9 to 14 days prior – 70%

  • 8 days or fewer – 100%

If the client does not use a service (e.g. transfer, tour) due to last-minute illness, flight cancellation, etc., this is considered a “no-show”, and no refund will be issued.
The same rule applies if the client leaves the ski service before it ends.

► Force Majeure

Samokov Ski School Ltd shall not be held liable in the event of force majeure, defined as circumstances that we or our subcontractors could not predict or prevent, such as:

  • Terrorist activity

  • Strikes

  • War or threat of war

  • Riots or civil unrest

  • Natural or nuclear disasters

  • Adverse weather conditions

  • Fires and other unforeseeable events

► Handling of Complaints

If clients experience any issues using the ski services, they must report the problem in writing to the Manager of the Ski School at Hotel Samokov, and send a copy to: ???? office@ski-school-borovets.com,
or report the issue in person at the Tourist Office of Hotel Samokov, open daily from 08:00 a.m. to 5:00 p.m.

This allows us to take immediate action.
Complaints submitted after the end of the holiday will still be reviewed, but please note that resolution cannot be guaranteed at this later stage.